Faqs

Below FAQ are some common concerns of our customers, which might help you aswell.
If you have other questions, please just send it to info@ordernation.com.

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  • Pre Sale Questions
  • After Sale Questions

Need Help?

If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.

If we aren’t available, drop us an email and we will get back to you within 20-36 hours!

Pre Sale Questions

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Your order will be delivered to you through a Registered Courier Service at the address you have mentioned as ship to address in your order. In case of Cash On Delivery order, the courier will collect the money in cash from you when he delivers the order.
You can cancel your order if it hasn't been dispatched. Once we handover your order to the courier it can not be canceld. You can cancel an unfulfilled order through logging into your account and your will see edit or cancel option next to your recent orders, moreover you can cancel or edit your order but using the links from order confirmation email or text message.

Your order will usually reach your doorstep between 2 to 5 working days from the date of order. However the delivery can take up to 10 working days during busy holiday season or our mega sales events.

We have set the product purchase limit of 2 on select items to restrict wholesalers and resellers from buying. We really want all of Pakistan to enjoy our products.

Orders above Rs.649 ship free of charge.
Orders below Rs.649 we charge a fix rate of rs.150.

If we reduce our price within 7 days of your purchase date, you are entitled for a credit voucher for the difference in value. Please send us an email quoting your order number, item purchased and difference in price and we will issue a credit voucher. Please note, products bought/offered on Sale/Clearance, Special Sale events, Daily Deal and B Quality section do not apply to this.

No. You cant open the package without making the payment to the courier. We sell everything with a 30 Days No Questions Asked Money Back Guarantee. If you do not like anything, please return it and we will give you a refund (less the shipping charges) or an exchange voucher.

After Sale Questions

For items purchased on sale, if a refund is allowed on the sale item, the amount refunded will be the exact amount paid for the item, and not its original value. For example: If you purchased an item on sale for Rs. 500 and its original value was Rs. 1000, we will refund you Rs. 500 only.

Click here to see the our privacy policy page

Click here to see the our returns and exchanges policy page

Unable to find satisfactory answers ? Contact Support